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Return to shopEffective Date: November 4, 2026
Welcome to Kara By Togo. These Terms & Conditions apply to use of KaraByTogo.com, purchases made directly through our website, private consultations, and custom orders placed directly with Kara By Togo LLC.
Please review product descriptions, sizing, measurements, prices, and production timelines before ordering. Customers are responsible for providing accurate contact, delivery, and measurement information.
Colors may appear differently across screens. Handmade garments may have natural variations in fabric placement and finishing. Please read our Artisan & Handmade Products Policy for details. Natural variations do not excuse a garment that is damaged, incorrectly made, or materially different from the agreed order.
If a requested fabric or detail is unavailable, we will contact you about alternatives and obtain your approval before making a substitution.
Garments purchased directly through KaraByTogo.com are paid in full at checkout. The custom-order deposit arrangement does not apply to these purchases.
Prices are stated in U.S. dollars. Applicable sales tax and shipping charges are shown at checkout or on the order invoice.
The private consultation fee is $250 and is nonrefundable, except where a refund is required by law. This fee is separate from payment for a garment.
If you proceed with a custom garment order, the $250 consultation fee is credited against the final balance. The full 75% custom-order deposit remains due; the consultation credit does not reduce that deposit.
The garment cancellation policy described below does not create a 24-hour refund period for the consultation fee.
Custom orders require a 75% deposit based on the agreed garment price. The remaining 25%, less any applicable $250 consultation credit, is due before shipment. Applicable tax and shipping charges will be identified on the invoice.
The design, measurements, selected materials, price, and anticipated production schedule should be confirmed in writing before production begins. Rush requests and special modifications require the owner’s approval and may involve additional charges agreed in advance.
Customers must provide requested measurements and respond to fitting or design questions promptly. Missing information or delayed approvals may affect the production schedule; we will communicate any resulting changes.
Many garments are made to order. Please allow up to 10 weeks for production and dispatch of regular dresses and custom orders. Shipping transit time is additional and varies by destination. Any different production and dispatch schedule must be agreed in writing before the order is placed.
Contact us before purchasing if your garment is needed for a particular event. A requested date is not confirmed until we agree to it in writing.
If we cannot ship within the promised shipment period, we will notify you, provide a revised shipment date when available, and offer the choice of consenting to the delay or canceling the affected unshipped merchandise for a prompt refund, as required by applicable law.
Any additional international shipping charge is paid by the customer and quoted before the order is confirmed.
Our Return & Exchange Policy explains eligibility, deadlines, garment condition requirements, and how to request assistance. Please review it before ordering.
Made-to-measure, custom-sized, and personalized garments are generally final sale. Standard-size exchanges are subject to the conditions stated in that policy. Damaged, defective, incorrect, or incorrectly made garments should be reported promptly for review.
Under our garment cancellation policy, orders may be canceled within 24 hours of purchase for a full refund. After that period, cancellation is not guaranteed, and custom or made-to-measure orders that have entered production generally cannot be canceled. This voluntary cancellation policy does not limit any cancellation or refund rights required by law, including rights relating to delayed shipment or unfulfilled orders.
The $250 consultation fee is governed separately by Section 3.
Purchases made through our Etsy shop are paid in full through Etsy. The Etsy listing, the shop policies applicable to that purchase, and Etsy’s platform terms govern those transactions. These website terms do not replace them.
Please do not misuse this website, attempt unauthorized access, interfere with its operation, or submit fraudulent orders.
Brand materials, photographs, text, and other content may be protected by intellectual property rights. Commercial reuse requires permission from the relevant rights holder, except where permitted by law.
Our Privacy Policy explains how we collect, use, and safeguard customer information. Please read it when using our website or providing personal information.
Nothing in these Terms, our invoices, or our other policies excludes or limits rights or remedies that cannot lawfully be excluded or limited.
We may update these Terms and will identify the effective date of the updated version. Updates will not retroactively change the agreed terms of an existing order without the customer’s agreement, except as required by law.
Kara By Togo LLC
Email: contact@karabytogo.com
Website: https://karabytogo.com/
Mailing address:
907 Emory St, Unit 352
Oxford, GA 30054-9998