Certainly. For a luxury brand like Kara By Togo, offering exchanges instead of refunds is often the better approach. It protects the business while still providing excellent customer service.

Here’s a polished version suitable for your website:

Return & Exchange Policy

At Kara By Togo, each garment is thoughtfully crafted with exceptional attention to detail. Many of our pieces are handmade and produced specifically for our customers. We encourage all customers to review sizing, measurements, and product details carefully before placing an order.

Made-to-Measure & Custom Orders

All made-to-measure, custom-sized, and personalized garments are final sale and cannot be returned for a refund.

This includes:

• Garments made using customer-provided measurements
• Custom sizing requests
• Design modifications requested by the customer
• Special-order fabrics
• Personalized or bespoke pieces

Because these garments are created specifically for the individual customer, they cannot be resold.

Standard Size Exchanges

Standard-size garments (XS–3XL) may be exchanged within 14 days of delivery, subject to availability.

To qualify for an exchange, the garment must:

• Be unworn, unwashed, and unaltered
• Have original tags attached
• Be free from stains, odors, perfume, makeup, or damage
• Be returned in original condition

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

If the requested replacement size is unavailable, store credit will be issued.

Fit Adjustments for Made-to-Measure Orders

We want you to love your Kara By Togo garment.

If your made-to-measure garment does not fit because it was not produced according to the measurements you submitted, please contact us within 7 days of delivery.

Photos and additional measurements may be requested for review.

If we determine that the garment was made incorrectly, Kara By Togo may, at its discretion:

• Authorize alterations by a local tailor,
• Contribute toward alteration costs up to an approved amount, or
• Remake the garment.

We cannot accept responsibility for fit issues resulting from inaccurate measurements provided by the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery by emailing contact@karabytogo.com.

Please include:

• Your order number
• Photographs of the item
• A description of the issue

Upon review, we will arrange an exchange, repair, replacement, or store credit as appropriate.

Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Made-to-measure garments
• Custom orders
• Altered garments
• Sale or clearance items
• Gift cards
• Items returned without prior authorization

Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

After 24 hours, production may have begun and cancellation requests cannot be guaranteed. Custom and made-to-measure orders that have entered production cannot be canceled.

Contact Us

For exchange requests or questions regarding your order, please contact:

Kara By Togo
Email: contact@karabytogo.com

Notice:
Because many of our garments are handmade by artisans, slight variations in fabric placement, pattern alignment, and hand-finished details are considered part of the garment’s unique character and are not considered defects.